Privacy Policy

Effective Date: March 6, 2026

RequestLossRun.com

RequestLossRun.com (“Company,” “we,” “us,” or “our”) operates the website https://requestlossrun.com and provides a software-as-a-service (SaaS) platform that helps insurance agencies prepare, submit, and manage loss run requests (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Site and Services.

By using our Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or Services.

1. Information We Collect

1.1 Information You Provide to Us

Account Information

When you register for an account, we collect your name, email address, phone number, company name, and professional licensing information.

Agency Data and Loss Run Information

In the course of using our Services, you may submit data related to insurance policies, including policyholder names, policy numbers, carrier names, coverage types, and other information necessary to prepare loss run requests. This data belongs to your agency and your clients, and we process it solely to provide the Services to you.

Payment Information

If you purchase a paid subscription, we collect billing information such as credit card details or bank account information. Payment processing is handled by third-party payment processors, and we do not store your full payment card details on our servers.

Communications

When you contact us via email or through the Site, we collect the content of your communications and any information you choose to provide.

1.2 Information Collected Automatically

Log and Usage Data

When you access the Site, our servers automatically record certain information, including your IP address, browser type, operating system, referring URL, pages visited, and the dates and times of your visits. We use this information for security purposes and to improve the Site.

We use essential cookies that are strictly necessary for the operation of the Site (such as session cookies to keep you logged in). We do not currently use advertising cookies, marketing trackers, or third-party analytics cookies. If this changes in the future, we will update this Privacy Policy and notify you accordingly.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Services, including facilitating loss run requests on your behalf.
To create and manage your account.
To process payments and manage subscriptions.
To communicate with you about the Services, including responding to inquiries and providing customer support.
To send you service-related notices and updates.
To detect, prevent, and address fraud, security issues, and technical problems.
To comply with legal obligations and enforce our Terms of Service.
To improve and develop new features for the Services.

Important: We do not sell your personal information or Agency Data. We do not use Agency Data (policyholder names, policy numbers, etc.) for any purpose other than providing the Services to you.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating the Site and providing the Services (e.g., hosting providers, payment processors, email service providers). These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

Insurance Carriers

In the course of submitting loss run requests on your behalf, the information you provide (including policyholder names and policy numbers) will be transmitted to the relevant insurance carriers. This transmission is the core function of the Services and is initiated at your direction.

Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

4. Data Security

We take the security of your information seriously and implement commercially reasonable administrative, technical, and physical safeguards to protect the information we collect and store. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. You agree to notify us immediately if you become aware of any unauthorized access to your account.

5. Data Retention

We retain your personal information and Agency Data for as long as your account is active or as needed to provide the Services to you. After account termination, we may retain certain information for a reasonable period as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as maintaining backups. You may request deletion of your data by contacting us at support@requestlossrun.com , and we will process your request within 30 days, subject to any legal retention requirements.

6. Your Rights and Choices

Access and Correction

You may access and update your account information at any time by logging into your account or by contacting us.

Data Deletion

You may request that we delete your personal information and Agency Data. We will comply with your request subject to any legal obligations that require us to retain certain information.

Data Export

You may request a copy of your Agency Data in a commonly used, machine-readable format.

Email Communications

You may opt out of non-essential email communications by following the unsubscribe instructions in those emails or by contacting us. Note that you may not opt out of service-related communications that are necessary for the operation of your account.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Site.

7. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your rights, please contact us at support@requestlossrun.com . We will respond to verifiable consumer requests within 45 days. We will not discriminate against you for exercising any of your CCPA rights.

8. Children's Privacy

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at support@requestlossrun.com .

9. Data Location

The Services are operated from the United States. If you access the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to the United States.

10. Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our Site.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Privacy Policy on the Site and update the effective date. If we make material changes, we will notify you by email or through a prominent notice on the Site. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

RequestLossRun.com

Email: support@requestlossrun.com

Website: https://requestlossrun.com